Looking for our return or refund policy? You'll find it on our Returns & Refunds page.
Free Shipping is available for products in the contiguous United States (excludes Alaska, Hawaii and all other offshore insular areas) on a minimum purchase of US$80. Note that free shipping does not apply for hoses, oversized items and products that require freight shipping. California Compliance Surcharge will apply to all orders shipping to California addresses. Freight items can only be shipped within the contiguous US. We ship most items from our fulfillment center in Phoenix, AZ and some smaller items from our other fulfillment center in Toronto, Canada. We have the ability to ship to many global addresses, fees may vary.
Parcel orders usually ship within 24-48 hours of the order. Delivery times will depend on the shipping provider and service you select. FedEx is our primary parcel carrier, and we use a variety of carriers for LTL shipments. LTL freight orders take up to 3 business days to be shipped.
Orders placed after 12 PM ET are usually processed next business day (Mon-Fri, excluding holidays). Deliveries occur on weekdays. Orders of significant value may require a signature upon delivery.
We strive hard to provide our customers with a positive experience. It is our goal to ship in a timely manner with properly packaged goods. However, in cases that carriers deem weather or acts of God as reasons for exceptions or delays we will not be able to provide refunds for shipments that are delayed by these reasons.
Shipping outside the contiguous United States
We are a global shipper. Depending on your country’s laws, you may be subject to import duties and taxes on your purchase. You will be responsible for paying any additional import duties and taxes at the time of delivery prior to your package being released to you. Please note that we have no control over these charges, nor can we predict accurately what they may be.
In some parts of the world, countries have now mandated rules around collecting importer information prior to release. The tracking information will often request a receiver to contact the carrier to provide the information. We do not want to collect any more personal information than is needed to process an order. We ask that if you are shipping internationally that you check the tracking number from time to time and make contact with your carrier if additional information is necessary for delivery. We are unable to refund shipping charges that are related to shipments that fail to meet compliance with local laws.
Customs and taxation policies vary widely from country to country so please contact your local government office for accurate information. Title and risk of loss pass to customer upon tender of shipment to carrier.
Parcel carrier shipping time estimates
Disclaimer
Please note that the delivery times listed above are estimates provided by FedEx and UPS and are not guaranteed by our company. Actual delivery times may vary based on the destination, customs processing, and other factors beyond our control. We recommend checking the tracking information provided for the most accurate delivery updates. For any specific inquiries, please contact FedEx or UPS directly.
We ship most items via FedEx from our fulfillment center in Phoenix.
| Service | Time |
| 2nd Day | 2 business days |
| Express Saver | 3 business days |
| Ground | 1-5 business days |
| Home Delivery | 1-5 business days |
| International Priority | 1-3 business days |
| International Economy | 2-5 business days |
We ship some items via UPS Canada from our fulfillment center in Toronto.
| Service | Time |
| UPS Standard International | Varies by destination |
| UPS Worldwide Expedited | 2-5 business days |
| UPS Worldwide Express Saver | 1-3 business days |
| UPS Worldwide Express | 1-3 business days (by noon) |
Warehouse pickup
Please wait for email confirmation that your order is ready for pickup before coming to the warehouse.
Pickup location
Canpump
3740 W Van Buren Rd, Ste 102
Phoenix AZ 85009
Customer support number: +1 833-787-7867
Pickup location number: +1 602-269-9000
Email: support@canpump.com
Opening hours *
Mon-Fri, 8.30 am to 3.30 pm MST
We observe US holidays and the day after Thanksgiving
Warehouse pickup instructions
Please note that you have 3 business days to pick up your order. If the order is not picked up within this timeframe, it will be cancelled and refunded. Please bring proof of purchase.